Applications are invited from suitably qualified persons to fill the post of Telephone Operator/Receptionist in the Human Resources & Administration Division.

TELEPHONE OPERATOR/RECEPTIONIST – HR&A (SALARY $1,711,060 p.a.)

The Telephone Operator/Receptionist provides an initial link between the Council, its clients and members of the public, by responding to incoming and outgoing telephone calls, welcoming visitors/customers, and providing information to internal and external customers.

EDUCATION REQUIREMENT

• Minimum Four (4) CXC or O’Level passes, which must include English Language.
• Customer Service Certification.
• Certification in the use of telephone equipment.
• Familiarity with the use of an intercom system.
• Proficiency in software applications – Microsoft Word, Excel and Outlook.

EXPERIENCE

• Minimum three (3) years’ experience in switchboard operation within a customer Service environment.

REQUIRED SKILLS AND SPECIALISED TECHNIQUES

• Excellent oral and written communication skills.
• Excellent customer service orientation (Internal & External).
• The ability to relate to all levels of staff.
• Audible and pleasant voice with a calm and pleasing personality.
• High level of maturity and ability to handle and manage sensitive situations.

DUTIES AND RESPONSIBILITIES

• Greets visitors to the Council, giving directions and providing information as requested.
• Manage telephone calls in a diplomatic and sensitive way with due regard to confidentiality.
• Receives and logs submission of tender documents and monitors the tender box.
• Disburses cheques to suppliers of goods and services, as provided by the Finance & Accounts Division.
• Routes incoming calls to the relevant persons and/or takes messages, dispatch messages within a timely manner.
• Assist with resolving complaints from customers by rerouting calls to Customer Service Officer in the Marketing & Corporate Communications Division.
• Receives and signs for incoming mail from external Bearers.
• Trains relief operators in the use of the switchboard and other duties of the position.
• Records and compiles all telephone calls made through the switchboard, as requested by staff.
• Oversees the general appearance of the Administration Building Lobby Area.
• Performs other relevant duties as assigned within the Human Resources & Administration Division

APPLICATIONS SHOULD BE SUBMITTED NO LATER THAN FRIDAY, DECEMBER 12, 2025 to

DIVISIONAL MANAGER, HUMAN RESOURCES & ADMINISTRATION

SCIENTIFIC RESEARCH COUNCIL
HOPE GARDENS COMPLEX, KINGSTON 6
hradmin@src.gov.jm

N.B. Please include the job title in the subject line of your email.
We thank all applicants who apply. However, only shortlisted candidates will be contacted.